Helpdesk
Freshdesk vs Zendesk: which keeps data in Canada?
Where each stores and processes data, and who owns each company, from the vendors' own pages. Not features or prices.
The short answer
Freshdesk: no.
Freshdesk does not offer storage in Canada. Where it is processed: Outside Canada. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.
Zendesk: no.
Zendesk does not offer storage in Canada. Where it is processed: Outside Canada. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.
Both are owned by US companies, so the US CLOUD Act can require either to produce data it controls, wherever that data is stored.
Side by side
| Claim | Freshdesk | Zendesk |
|---|---|---|
| Stored in Canada? | No | No |
| Where data is stored | No Canadian region. Data centres in the US, EEA, UAE, India and Australia; region set at account creation | No Canadian region. Data Center Location add-on offers the US, EEA, UK, Japan or Australia |
| Where it is processed | Outside Canada | Outside Canada |
| Support and backups | Not stated on the pages read | Not stated on the pages read |
| Owner | Freshworks Inc. (San Mateo, CA) · Parent country: United States | Zendesk (San Francisco, CA), privately held by a consortium led by Hellman & Friedman and Permira since 2022 · Parent country: United States |
| Servers run by | Amazon Web Services · US company | Amazon Web Services · US company |
| Customer-held keys | Not recorded | Not recorded |
| Certifications | Not recorded (blank means not checked, not none) | Not recorded (blank means not checked, not none) |
| Tier | Tier 5: Data leaves Canada | Tier 5: Data leaves Canada |
| Checked | 2026-10-13 | 2026-10-13 |
Sources
Freshdesk · checked 2026-10-13
Zendesk · checked 2026-10-13
- Where the data is stored: https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on
- Who owns it: https://www.zendesk.com/newsroom/press-releases/consortium-led-by-hellman-friedman-and-permira-completes-acquisition-of-zendesk/
- Supporting page: https://www.zendesk.com/au/trust-center/