Category
Helpdesk
Support tickets and service desks. The two best-known helpdesks have no Canadian region.
Not US-owned, data in Canada: 1; US-owned, Canadian region: 1; Data leaves Canada: 2; Not yet confirmed: 1
No Canadian-owned helpdesk tool that keeps data in Canada could be confirmed. This is one of the gaps the research found.
What to ask any helpdesk tool
- Is there a Canadian region at all? Which data cannot be pinned to it?
Not US-owned, data in Canada
Owned outside Canada and the United States, with data stored in Canada.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Zoho Desk | Tier 3: Not US-owned, data in Canada | Yes | India | Owner not stated |
US-owned, Canadian region
Data can be stored in Canada, and the owner is a US company.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Jira Service Management | Tier 4: US-owned, Canadian region | Yes, if you choose it | US | US company |
Data leaves Canada
No Canadian storage option, whoever the owner is.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Freshdesk | Tier 5: Data leaves Canada | No | US | US company |
| Zendesk | Tier 5: Data leaves Canada | No | US | US company |
Not yet confirmed
The ownership chain or the data location could not be confirmed from the vendor's own pages.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| ServiceNow | Unconfirmed: Not yet confirmed | Not confirmed | US | US company |