Helpdesk
Does Jira Service Management store data in Canada?
Jira Service Management (Atlassian Cloud)
Yes, if you choose it.
Jira Service Management offers Canadian storage, but you have to choose it, and it may depend on your plan. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.
Tier 4: US-owned, Canadian regionData can be stored in Canada, and the owner is a US company.
Checked 2026-10-13 against the vendor's own pages.
The facts, claim by claim
- Where data is stored
- Canada, mapped to AWS Canada (Central), via data residency (plan-dependent)
- Where it is processed
- Canada for pinned data; some data cannot be pinned
- Support and backups
- Not pinnable: virtual service agent, customer accounts, service registry and AI data (Atlassian)
- Owner
- Atlassian Corporation (Delaware; principal offices in San Francisco and Sydney); re-domiciled from the UK to the US in 2022 · Parent country: United States
- Servers run by
- Amazon Web Services · US company
- Customer-held keys
- Not recorded
- Certifications
- Not recorded (blank means not checked, not none)
- Worth knowing
- Founded in Australia, but its parent has been a US (Delaware) company since 2022.
- Caveats
- Trello is not covered; its content is in US AWS regions.
What the rules say about this
- US CLOUD Act: The owner is a US company: storing data in Canada does not take it out of reach of US legal process.
- Nova Scotia public bodies: Storage and access must both be in Canada: check support access and backups, not only storage.
- Québec Law 25: Canada is not Québec: storage in Toronto still needs a privacy impact assessment for Québec data.
- OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.
Summaries only; each rule page links the law or regulator. Not legal advice.
Canadian alternatives to Jira Service Management
Other helpdesk listings that are Canadian-owned, not US-owned, or self-hostable.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Zoho Desk | Tier 3: Not US-owned, data in Canada | Yes | India | Owner not stated |
Compare the alternatives to Jira Service Management side by side
Sources
All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.
- Where the data is stored: https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/
- Who owns it: https://investors.atlassian.com/resources/investor-faqs/default.aspx
- Supporting page: https://www.atlassian.com/software/data-residency