Transcription and AI scribes
Does Heidi store data in Canada?
AI medical scribe
Yes.
For Canadian customers, Heidi stores data in Canada. It is owned in Australia, not Canada or the US.
Tier 3: Not US-owned, data in CanadaOwned outside Canada and the United States, with data stored in Canada.
Checked 2026-10-13 against the vendor's own pages.
The facts, claim by claim
- Where data is stored
- "All information is stored exclusively in secure Canadian data centres" for Canadian users; another Heidi page places it on cloud infrastructure in Québec
- Where it is processed
- Canada for Canadian users
- Support and backups
- Clinical data backed up to encrypted storage in Canadian data centres; audio not kept after transcription (Heidi)
- Owner
- Heidi Health (founded in Melbourne, Australia); North American headquarters opened in Toronto in September 2026 · Parent country: Australia
- Servers run by
- Cloud infrastructure in Québec (provider not named) · Owner not stated
- Customer-held keys
- Not recorded
- Certifications
- ISO 27001, ISO 9001, SOC 2 Type II (Heidi)
- Worth knowing
- Integrated with Accuro EMR in Canada. Says it does not train models on patient data.
What the rules say about this
- Nova Scotia public bodies: Storage and access must both be in Canada: check support access and backups, not only storage.
- Québec Law 25: Canada is not Québec: storage in Toronto still needs a privacy impact assessment for Québec data.
- OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.
Summaries only; each rule page links the law or regulator. Not legal advice.
Canadian alternatives to Heidi
Other transcription and ai scribes listings that are Canadian-owned, not US-owned, or self-hostable.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Scribeberry | Tier 2: Canadian-owned, data in Canada | Yes | Canadian | Owner not stated |
| Tali AI | Tier 2: Canadian-owned, data in Canada | Yes | Canadian | Owner not stated |
Sources
All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.
- Where the data is stored: https://support.heidihealth.com/en/articles/12310195-canadian-commitment-to-privacy-security
- Who owns it: https://heidihealth.com/blog/heidi-series-b
- Supporting page: https://www.heidihealth.com/en-ca/blog/heidi-canada-investment-announcement