Video calls
Does Doxy.me store data in Canada?
Telehealth video for clinicians
No.
Doxy.me does not offer storage in Canada. It is owned by a US company, so the US CLOUD Act can require it to produce data it controls, wherever that data is stored.
Tier 5: Data leaves CanadaNo Canadian storage option, whoever the owner is.
Checked 2026-10-13 against the vendor's own pages.
The facts, claim by claim
- Where data is stored
- Says it does not store patient health information; paid-plan file transfers are held temporarily in the US during the call
- Where it is processed
- Peer-to-peer encrypted video between provider and patient
- Support and backups
- Not stated on the pages read
- Owner
- Doxy.me, Inc. (Rochester, NY) · Parent country: United States
- Servers run by
- Doxy.me infrastructure in the US · US company
- Customer-held keys
- Not recorded
- Certifications
- Not recorded (blank means not checked, not none)
- Worth knowing
- Claims PHIPA and PIPEDA compliance on all plans because it does not store PHI (Doxy.me, 2023).
- Caveats
- "Not stored" is the vendor's own description; the call itself is processed by its servers in transit.
What the rules say about this
- US CLOUD Act: The owner is a US company: storing data in Canada does not take it out of reach of US legal process.
- Nova Scotia public bodies: Storage outside Canada needs the head of the public body's approval and a report.
- Federal Protected B: Canadian facilities are the principal option departments must evaluate; this listing offers none.
- Québec Law 25: A privacy impact assessment is required before personal information leaves Québec.
- OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.
Summaries only; each rule page links the law or regulator. Not legal advice.
Canadian alternatives to Doxy.me
Other video calls listings that are Canadian-owned, not US-owned, or self-hostable.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Jitsi Meet (self-hosted) | Self-hosted: Run it yourself | If you host it yourself | US | Owner not stated |
Sources
All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.
- Where the data is stored: https://help.doxy.me/en/articles/95909-can-i-use-doxy-me-in-canada
- Who owns it: https://shop.doxy.me/pages/contact-us