Clinic and EMR software
Does Cliniko store data in Canada?
Practice management for allied health
Not confirmed.
Whether Cliniko stores data in Canada was not confirmed on its own pages. It is owned in Australia, not Canada or the US.
Unconfirmed: Not yet confirmedThe ownership chain or the data location could not be confirmed from the vendor's own pages.
Checked 2026-10-13 against the vendor's own pages.
The facts, claim by claim
- Where data is stored
- An older Cliniko security page says account data "will be stored securely in Canada"; its current subprocessor list shows AWS, Fastly and Azure in the United States
- Where it is processed
- Unclear
- Support and backups
- Not stated on the pages read
- Owner
- Red Guava Pty Ltd (Melbourne, Australia) · Parent country: Australia
- Servers run by
- AWS, Fastly, Microsoft Azure · US company
- Customer-held keys
- Not recorded
- Certifications
- Not recorded (blank means not checked, not none)
- Caveats
- Sources conflict; ask Cliniko whether Canadian hosting is live.
What the rules say about this
- US CLOUD Act: The owner is not American, but a US company runs the servers underneath.
- Nova Scotia public bodies: Storage and access must both be in Canada: check support access and backups, not only storage.
- Québec Law 25: Canada is not Québec: storage in Toronto still needs a privacy impact assessment for Québec data.
- OCAP®: Data held by any outside vendor is not in the Nation's possession, whoever owns the vendor.
Summaries only; each rule page links the law or regulator. Not legal advice.
Canadian alternatives to Cliniko
Other clinic and emr software listings that are Canadian-owned, not US-owned, or self-hostable.
| Listing | Tier | Stored in Canada? | Owner | Servers run by |
|---|---|---|---|---|
| Accuro EMR | Tier 1: Canadian end to end | Yes | Canadian | Not a US company |
| Jane | Tier 2: Canadian-owned, data in Canada | Yes | Canadian | US company |
Sources
All checked 2026-10-13. Claims about storage and ownership rest on the vendor's own pages (or its parent's); supporting links can include regulators and program lists.
- Where the data is stored: https://www.cliniko.com/security/
- Who owns it: https://www.cliniko.com/policies/terms/
- Supporting page: https://help.cliniko.com/en/articles/1877915-cliniko-subprocessors